Thinking from the customer's perspective
Article about the possibility for local authorities to digitize services despite limited staff.
In an interview conducted by us, Rainer Birkle, Managing Director of S-Management Services, and Steffen Kleinmanns, Managing Director of akdb.digitalfabriX, explain how digitization can succeed in municipalities despite staff shortages.
The article was published in the specialist magazine Kommune 21 for the public sector.